Cultures clash and integrate as an Italian travel agent and a Moroccan immigrant manage a tourSergio Botto is mannered and polite Italian travel agent and Youssef El Idris a rough, authoritarian Moroccan immigrant who take care of a multiethnic crowd of passengers and their mountain of luggage as they manage a tourist bus from Italy to Morocco. After 15 years in Italy, Youssef controls the whole organization from bookings to departure and is respected by the Arab customers of the region. Sergio stays in the background and observes the crowd from behind his glasses. When he steps into action, surrounded by people he cannot understand, he seems like a fish out of water in his own agency. Yet it is not unusual for his immigrant customers to come to him searching for help: from filling out a job application to an advice on apartments. He counsels them each with attention and pride. As Sergio and Youssef tell us their stories, tend the business and handle their colorful customers, we witness their strange and respectful relationship: a simple yet necessary example of integration.  Overbooked
Release Year: 2008 Duration: 60 min Availability:
Related: History, International, Politics, ITVS, PBS Sergio Botto is mannered and polite Italian travel agent and Youssef El Idris a rough, authoritarian Moroccan immigrant who take care of a multiethnic crowd of passengers and their mountain of luggage as they manage a tourist bus from Italy to Morocco. After 15 years in Italy, Youssef controls the whole organization from bookings to departure and is respected by the Arab customers of the region. Sergio stays in the background and observes the crowd from behind his glasses. When he steps into action, surrounded by people he cannot understand, he seems like a fish out of water in his own agency. Yet it is not unusual for his immigrant customers to come to him searching for help: from filling out a job application to an advice on apartments. He counsels them each with attention and pride. As Sergio and Youssef tell us their stories, tend the business and handle their colorful customers, we witness their strange and respectful relationship: a simple yet necessary example of integration. Report a Technical Issue If you're having any difficulties viewing the film or have any playback-related technical questions, contact us using our general feedback page.
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